酒店设施介绍英文

酒店设施介绍英文（精选10篇）

1.酒店设施介绍英文 篇一

很高兴能有机会来贵酒店面试，我叫XXX，今年20岁，我毕业于广州市华南师范大学我个性开朗活泼，办事沉稳，团结协作及责任心强。在XXX旅行社工作过一段时间，现在正在加强英语水平的提高。自已非常喜欢酒店前台这项工作，我认为我有能力胜任它,希望贵酒店能给与机会。谢谢!

Very pleased to have the opportunity to your hotel for an interview, my name is XXX, 20 years old this year, I graduated from the Guangzhou South China Normal University, I am cheerful and lively, act calm, unity and sense of responsibility. Port in XXX Travel Service worked for some time now to strengthen English proficiency. The reception desk is very like their own work, I think I am qualified for it, and hope that your hotel can give and opportunities. Thank you!

2.酒店面试英文自我介绍 篇二

Comprehensive management ability, has the high star hotel catering field coordination ability, operation ability and innovation ability; good to develop high star hotel construction until the hotel normal operation experience; familiar with the use of various types of hotel management system software. The catering financial management and cost control has a strong ability to work! According to the actual situation of the enterprise. Develop the practical and effective management and internal control system, so as to make the enterprise management institutionalization, standardization and modernization.

In the nearly three years of university life, I actively enterprising, pay attention to their own self-cultivation, calm, warm, can stick to their ideals, faith. I have good interpersonal communication skills, good service consciousness, focus and dedication towards work is the biggest advantage of me. I not only learn the professional the course of tourism and hotel management professional, in practice also have some knowledge, Jiejia rest have been used many times during my internship. Although the ordinary but not mediocre!

3.酒店前厅部工作英文介绍 篇三

The main operating policies for the staff working in Front Desk:

The receptionists working in front desk can not be late for their work and should maintain their own images, paying attention to keep their clothes clean, showing their warm welcome to all the guests, no eating snacks, no smoking, no shouting to the guests, no sleeping and reading novels and not doing anything else that is not related to the job of the front desk receptionist.In addition, the working staff can not be allowed to enter into the front desk manager’s office without any previous permission, it’s forbidden to demand tips from guests and to use the hotel phones to make personal calls, and the receptionist on duty should sign her name in order to check the relevant follow-up work such as changing rooms, checking rooms, etc.The first shift is called morning shift which is form 7am to 3pm, a few wake-up service will be done for the morning shift staff and most guests will check out during the shift, but still some guests will check in during the time, and the noon meal time is just only twenty to thirty minutes for them and the time will be less if suddenly comes a traveling group with dozens of people.At last they have to check the numbers of the room keys before the end of their work.The afternoon shift is from 3pm to 11pm.There are many guests to check in during the time and they have to check the numbers of the room keys in prior to start to their work.In most cases, they have enough supper time.When there are some strangers walking slowly in the hotel hall, they are obliged to tell security personnel in case that some guest is cheated to result in property loss.The policies for Concierge/Bell services:

Bell boys or bell men will supply guiding service for the guests, especially for those who have some luggage, showing the correct way to the room for the guests in first time.The staff working in concierge department are obliged to help the guests carry their luggage and there are always a lot of suitcases for the guests from foreign countries, so they have to use luggage carts to take these luggage to its corresponding rooms if suddenly comes a group with dozens of people.Second, the bellmen have to help save their suitcases or anything else if the guests have the demand of saving their own things, and then the staff’s name will be signed in a special card which is filled in the relevant luggage saving information.The guest will have to show the card to get back his own suitcases and he will have to show his identity card to the front desk staff to check his correct information if the guest has lost his card of getting back his suitcases or bags.At last, similarly the guests must show his own identity card and the bell men are obliged to check the information with the receptionists before their helping the guest deliver his own articles.

4.酒店管理专业学生英文自我介绍 篇四

Teachers，good afternoon.Allow me to briefly talk about myself.My name is-Xianning graduated from the south gate of the private secondary schools.Tourism now studying at the school in Hubei province.Studying hotel management professional.I was a character，cheerful girl，so my hobbies is extensive.Sporty.In my spare time likes playing basketball，table tennis，volleyball，skating.When a person like the Internet at home，or a personal stereo.Not like too long immersed in the world of books，and family members have told me，Laoyijiege is the best.Talking about my family，then I will talk about my family has.Only three people my family，my grandmother，grandfather and my own.My grandfather is a engineer，I am very severely on peacetime，the Church me a lot.Grandma is a very kindly for the elderly，care for my life in every possible way.Therefore，I have no parents in their care，childhood and growth were full of joy.I like this hotel management professional，because I like to live in a strict order of the management environment.I have my professional self-confidence and hope，as long as the efforts will be fruitful，this is my motto.Since I chose this profession，I will follow this path，effort，perseverance path.Thank you teachers.I finished presentation.这篇高中生英语自我介绍的中文： 各位老师，下午好。请允许我简单介绍一下我自己。我的名字叫——毕业于咸宁南门私立中学。现就读于湖北省旅游学校。学习饭店管理专 业。我是一个性格开朗的女孩子，所以我的兴趣爱好很广泛。热爱运动。在我闲暇的时候喜 欢打篮球，乒乓球，排球，溜冰。一个人在家的时候喜欢上网，或者听歌。不太喜欢太长时 间的沉浸在书的世界里，家人曾经告诉过我，劳逸结合是最好的。说到我的家人，那我就要 说说我的家庭了。我家里只有三口人，我的奶奶，爷爷和我自己。我爷爷是个工程师，他平时对我很严厉，教会我很多东西。奶奶是个很慈祥的老人，对我的生活照顾得无微不至。所 以没有父母的我在他们的照顾下，童年和成长都充满了快乐。我喜欢酒店管理这个专业，是因为我喜欢生活在一个有严格管理秩序的环境里。我对我 的专业充满自信和希望，只要努力，就会有收获，这是我的座右铭。既然我选择了这个专业，就会沿着我这条路，努力的，坚持不懈的走下去。谢谢各位老师。我的介绍完毕。

5.酒店设施转让协议 篇五

转让方（以下简称甲方）

身份证号码： 买卖方（以下简称乙方）

身份证号码：

甲方将自有的开设在位于南昌市南京东路258号太子轩酒店内的全部设施、设备、物料、内部装修等一切资产全部转让给乙方。甲、乙双方就上述转让事宜，在平等、自愿、等价有偿的原则下，依照合同法及我国其他相关法律、法规的规定，双方达成如下协议条款，供双方共同遵守。

一、甲方将自己开设的南京东路258号太子轩酒店内全部电器周边设施、设备、物料、全部装饰、装修、成房设施、餐桌、餐椅等其它财产、全部一次性转让给乙方。

二、上述资产折价转让价格为人民币叁拾万元整（￥：300000元）。

三、乙方在甲方配合下在得到房东理工大学直管领导李总的明确答复可转让并可继续10年以上租赁合同，房租1~7楼的租金不超过15元/平方米的以下前提下，乙方预先支付甲方50000元人民币作为转让定金，剩余250000元人民币在甲方协助乙方与房东签定正式合同后，三天内一次性支付给甲方。

四、甲方保证上述转让资产全部是其所有，在乙方买妥后不存在其他债权人或政府、法院等相关单位的追索、查扣、查封执行，如果存在上述情形，视为甲方违约，甲方应将转让金全部返还，并愿承担转让款一倍以上的赔偿责任。

五、甲、乙双方签订本协议并办理财产交接手续之日，甲方应当结清经营期间所欠水、电费、物业管理费，应缴清国家的各项规费、税费，以利乙方顺利接收所购资产，如有未结清上述各项费用，乙方可直接从甲方剩余款中扣除。

六、甲、乙双方签订该资产转让协议前，甲方所应承担和享有的债权、债务与乙方无关，由甲方享有和承担。

七、甲方承诺在未与乙方正式交接以前，甲方保证不转移任何太子酒店内的原所有财产（包括低质的耗品等）否则均视为违约，除扣除甲方余款外，超过部分乙方具有继续追偿之权力。

八、甲方、乙方签订本协议后，应共同遵守，若有违约，违约方应支付守约方双倍转让金的赔偿。如发生认识上的分歧和争议，双方应友好协商，协商不成，双方均同意向南昌市青山湖区法院诉讼解决。

九、本协议壹式四份，甲乙双方各执二份，签字生效，具有同等法律效力。

甲方签字：

乙方签字：

6.浅谈酒店设施设备的使用 篇六

酒店设备的正确使用是保障设备技术状态良好，稳定可靠发挥正常功能的基本要求。

正确使用酒店设备表面上看似简单，但在实际使用中往往会出现问题，比如使用人员操作不规范。例如常常见到酒店楼层服务员在客房用吸尘器吸尘时，很少人用手提着吸尘器移动，而是拉着吸尘器电源线从这头拉到那头，这样极易使电源线破损漏电或断线发热，造成不安全的隐患。再如吸尘器清洁不及时不到位，大量的尘埃会堵塞滤尘网，使设备处在过负荷使用状态下，吸力急剧下降，同时也使能耗无谓的增加。有的员工用普通吸尘器吸水，吸大颗粒硬物，造成设备损坏。仅吸尘器为例就会出现这样那样的问题，究其原因员工为求方便有之，员工技能培训不到位有之，管理人员管理不到位有之···这些不仅损伤设备增加能耗，还直接影响酒店的服务质量和经济效益。

现在酒店中发现一个常见问题，设施设备的维护在管理层中是属于工程部的事，其他部门只管使用，这样的心态造成使用者操作不当甚至滥用，使得设备损坏频繁，维修费用增加，设备寿命缩短。而当工程部对其指出时，使用部门还振振有词地认为，工程部就为此而设立的。这种不良的思想，对设施设备的正确使用和维护是致命的。改变这种状况的关键在于酒店的管理层的重视，如果每一个员工都正确使用和精心维护所使用的设备，责任到人，我想设备因缺乏维护产生的故障会急剧下降。

如何保证正确使用和维护，首先设备使用部门要制定设备使用制度并严格执行，强化员工的设备管理意识，做好设备使用培训工作，明确使用人员的职责。各个部门都要做好先培训，定规范，勤保养，重管理等工作，对操作人员来讲，应该会使用，会维护，会检查，会排除常见故障。工程部则着重做好设备的检查和保养计划，使酒店设备管理实现科学系统化。

工程部徐立华

7.酒店部门及酒店职位英文翻译 篇七

市场营销部sales & Marketing Division 餐饮部Food & Beverage Department 工程部Engineering Department 财务部Accounting Department 保安部Security Department 前厅部Front Office Department 人力资源Human Resource Department 康乐部Recreation and Entertainment Department

公关部Public Relation Department 预订部Reservation Department 客务部Room Division 管家部Housekeeping Department 商场部Shopping Arcade 行政部Rear-Service Department 采购部Purchasing Dept..电脑部Electronic Data Processing Dept.人事部经理Personnel Manager 培训部经理Training Manager 督导部经理Quality Inspector 人事主任Personnel Officer 常务副总经理Deputy General Manager 培训主任Training Officer 人力资源开发总监Director of Human Resources 客房总监Director of Housekeeping 餐饮总监F&B Director 财务总监Financial Controller 财务部经理Chief Accountant 成本部经理Cost Controller 采购部经理Purchasing Manager 采购部主管Purchasing Officer 电脑部经理EDP Manager 总出纳Chief Cashier 总经理General Manager 洗衣房经理Laundry Manager 餐饮部经理F&B Manager 西餐厅经理Western Restaurant Manager 公关经理P.R.Manager 中餐厅经理Chinese Restaurant Manager 咖啡厅经理Coffee Shop Manager 销售部经理Director of Sales 市场营销总监Director of Sales and Marketing

宴会销售经理Banquet Sales Manager 销售经理Sales Manager 宴会销售主任Banquet Sales Officer 销售主任Sales Officer 高级销售代表Senior Sales Executive 销售代表Sales Executive 公关代表P.R.Representative 总行政办公室Executive Office 宾客关系主任Guest Relation Officer 公关部经理Public Relation Manager 公关部主任Public Relation Supervisor 客户经理Account Manager 高级客户经理Senior Account Manager 资深美工Senior Artist 销售部联络主任Sales Coordinator 美工Artist 销售中心主任Sales Center Supervisor 礼宾部经理Chief Concierge 行李员Bellboy 女礼宾员Door Girl 礼宾司Door Man 资深销售中心预订员Sales Center Senior Reservation Clerk 前厅部副经理Asst.Front Office Manager 大堂副理Assistant Manager 礼宾主管Chief Concierger 客务主任Guest Relation Officer 接待主管Chief Concierge 接待员Receptionist 车队主管Chief Driver 出租车订车员Taxi Service Clerk

行政管家Executive Housekeeper 行政副管家Assistant Executive Housekeeper 办公室文员Order Taker 客房高级主任Senior Supervisor 楼层主管Floor supervisor 楼层领班Floor Captain 客房服务员Room Attendant

餐饮部秘书F&B Secretary 领班Captain 迎宾员Hostess 服务员Waiter ,waitress 传菜Bus Boy, Bus Girl 行政总厨Executive chef 中厨师长Sous Chef(Chinese Kitchen)西厨师长Sous Chef(Western Kitchen)西饼主管Chief Baker

工程总监Chief Engineer 工程部经理Engineering Manager 值班工程师Duty Engineer

保安部经理Security Manager 保安部副经理Asst.Security Manager 保安部主任Security Manager 保安员Security Manager

8.酒店英文 篇八

基本单词: Hotel宾馆酒店

Rootlots hotel 黄土情大酒店

railway station火车站

1．General Manager’s Office

总经理办公室 2．Room Department

房务部 3．Food and Beverage Department 餐饮部 4．Accounting Department

财务部

5．Engineering Department

工程部

6.Sales Department 销售部

问候语：

1.Good morning /afternoon /evening, sir/madam 早上好/下午好/晚上好，先生/女士

2.Welcome to our hotel(XX restaurant)欢迎光临我们酒店(XX餐厅)3.How do you do？

回答：How do you do.您好（初次见面）

4.How are you? 您好（较熟悉时）5.Fine, thanks 谢谢，我还好

6.It’s nice(glad)to meet you.很高兴见到您

7.What can I do for you? sir/madam

我能为您做些什么呢？先生/女士

8.I hope you enjoy your stay with us, sir/madam

希望您在我们酒店居停愉快,先生/女士

9.Please wait a moment, sir/madam

您请稍等,先生/女士

10.Please take a rest, sir/madam

您请休息一下，先生/女士 11.Certainly, sir/madam

当然可以，先生/女士

12.Any comments and suggestions are welcome, sir/madam 欢迎多提宝贵意见，先生/女士

13.Please step this way to upstairs/downstairs.请这边上楼/下楼

14.Take a seat please, sir/madam

您请坐，先生/女士

15.Would you please repeat it, sir/madam

请重复一遍好吗，先生/女士

16.Please go straight / turn right / turn left, sir/madam

请笔直走/请右转/请左转/先生/女士

17.You are welcome, sir/madam

不用谢，先生/女士

18.At your service, sir/madam

乐意为您效劳，先生/女士 19.I’m sorry to have kept you waiting, sir/madam

对不起，让您久等了。先生/女士

20.Excuse me, sir/madam

对不起，(引起对方注意)，先生/女士

 公共部分

21.I’m sorry to interrupt you, sir/madam

对不起，打扰您了。先生/女士

22.I apologize for this, sir/madam

我为此道歉，先生/女士

 公共部分

23.That’s all right(Don’t mind), sir/madam

没关系，别在意

24.Please mind(watch)your step, sir/madam

您请当心(提醒对方)先生/女士



25.Take it easy sir/madam

您放心好了，先生/女士

26.See you later, sir/madam

等会儿见，先生/女士

 公共部分 公共部分

27.Goodbye and thank you for coming, sir/madam

再见，谢谢您的光临 先生/女士

28.Goodbye sir/madam, We look forward seeing you again

再见，我们期待您再次光临。先生/女士

 公共部分

29.Have a nice trip, sir/madam

先生/女士，祝您一路平安

30.I’m sorry, sir/madam It’s my fault

先生/女士，很抱歉，这是我的错。

 Front Office前厅服务

一、Room Reservation客房预订

1.Would you like a room with a front view or a rear view?

你是要窗户临街的房间，还是要背街的房间？

2.In whose name is the reservation made?

是以谁的名义订的房间？

 Front Office前厅服务

3.Who made the reservation, please?

请问谁预订的房间？

4.For how many nights?

您要住几个晚上？

Good morning.(用于中午以前)Good afternoon.(用于中午至下午六点以前)Good evening.(用于下午六点过后)在这些招呼语的后面接句子，例如： Good morning, sir.Are you checking-out?早上好，先生，请问您要退房吗？ Good afternoon, sir.Welcome to LI JIA Hotel.中午好，先生，欢迎光临丽嘉酒店 Good evening, Ms.May I help you?晚上好，小姐，请问我能为您服务吗？ 后面也可以接上自己酒店名称、部门名称，如： Good morning, sir.This is the Front Desk.May I help you? 早上好，先生。这里是服务台，请问您需要服务吗？

（三）回答 1.一般性的回答

I see, sir.我明白了，先生。Certainly, sir.好的，先生。2.请对方再等一会儿

Just a moment, please.请稍等。Thank you for waiting.您久等了，先生。

I am very sorry to have kept you waiting.很抱歉让您久等了。Could you wait a little longer, please?请您稍候好吗？ 3.要麻烦客人或是拒绝客人的要求时

9.酒店常用英文缩写 篇九

01.VC Vacant Clean 空的干净房/可卖房 02.VD Vacant Dirty 空的脏房

03.OC Occupied Clean 住客干净房 04.OD Occupied Dirty 住客脏房 05.PMU Please Make Up 即扫 06.DND Do Not Disturb 请勿打扰 07.OS Out Of Service 维修房（小）

08.OOO Out Of Order 维修房（大）

09.ECO Expectative Check Out 预退房 10.D/L Double lock 双锁房 11.S/O Sleep Out 外睡房

12.R/S Refuse Service 拒绝服务 13.LSG Long Staying Guest 长住客

14.VIP Very Important Person重要客人（贵宾）15.N/B No Baggage 无行李 16.L/B Light Baggage 少行李 17.C/O Check Out 离店结帐 18.C/I Check In 入住登记 19.D/U Day Use 小时房 20.H/U House Use 自用房

21.T/D Turn Down Service 夜床服务 22.R/G Repeated Guest 回头客

23.L/F Lost and Found 客人遗留物品 24.MOD Manager on Duty 值班经理 25.SK Standard King 标准单人间 26.ST Standard Twin 标准双人间 27.DS Deluxe Suite 豪华套房 28.BS Business Suite 商务套房 29.CR Connecting Room 公寓套房 30.PA Public Area 公共区域

31.EK Executive King 行政单人间 32.ET Executive Twin 行政双人间 33.ES Executive Suite 行政套房 部 门 DEPARTMENT DEPT 职 位 POSITION POS

行政办 EXECUTIVE OFFICE EO

财务部 FINANCE DEPARTMENT FIC 会计部 ACCOUNTING ACCT 采购部 PURCHASING DEPARTMENT PD 酒水仓 BEVERAGE STORE 食品仓 FOOD STORE

日用品仓 GENERAL STORE

市场及销售部 SALES & MARKETING DEPARTMENT S & M 前厅部 FRONT OFFICE DEPARTMENT F.O(F/O)管家部 HOUSEKEEPING HSKP 洗衣房 LAUNDRY ROOM LR 布草房 LINEN ROOM 游泳池 SWIMMING POOL

餐饮部 FOOD & BEVERAGE DEPARTMENT F & B 中餐厅 CHINESE RESTAURANT CHN REST 西餐厅WEST RESTAURANT WEST REST 日本餐厅 JAPANESE RESTAURANT 大堂吧 LOBBY BAR

送餐部 ROOM SERVICE RM SVC 宴会中心 BANQUET CENTRE 会议厅 CONFERENCE HALL 管事部 STEWARD

娱乐部 ENTERTAINMENT DEPARTMENT ENT 夜总会NIGHT CLUB 桑 拿 SAUNA

健身中心 HEALTH CENTRE

美容美发中心 BEAUTY & BARBER CENTRE

保龄球室 BOWLING BALL

工程部 ENGINEERING DEPARTMENT ENG 保安部 SECURITY DEPARTMENT SEC

人力资源部 HUMAN & RESOURCES DEPARTMENT HR 培训部 TRAINING DEPARTMENT 员工饭堂 STAFF CANTEEN 员工宿舍 STAFF DORMITORY 医务室 CLINIC ROOM 图书馆 LIBRARY 前厅各分部 ：

接待处 RECEPTION RECP

行政楼层 EXECUTIVE FLOOR E/F 询问处 INFORMATION INFM 订房部 RESERVATION RESV

总机房 OPERATOR / TELEPHONE ROOM OPT

礼宾部CONCIERGE CON

商务中心 BUSINESS CENTRE BC 大堂副理ASSISTANT MANAGER AM 车 队 TRANSPORTATION TRA

账务处 CASHIER、ACCOUNTING DESK 大堂 LOBBY 楼层 FLOOR / F

后勤办公室 BACK OFFICE 员工通道 STAFF ENTRANCE

职 位 ：

总经理 GENERAL MANAGER GM

行政助理 ASSISTANT EXECUTIVE MANAGER AEM 行政秘书 EXECUTIVE SECRETARY

财务总监 FINANCIAL CONTROLLER FC 总会计师 CHIEF ACCOUNT 成本会计师 COST ACCOUNT

采购部经理 PURCHASING MANAGER PURCHASING MGR 市场及销售总监 DIRECTOR OF SALES & MARKETING DOS

市场及销售副总监 ASSISTANT DIRECTOR OF SALES & MARKETING ADOS 市场及销售部经理 SALES MANAGER 销售员 SALES SALES

前厅经理 FRONT OFFICE MANAGER FOM

前厅副经理 ASSISTANT FRONT OFFICE MANAGER AFOM 大堂副经理 ASSISTANT MANAGER AM

接待员 RECEPTIONIST / RECEPTION CLERK 订房员 RESERVATION CLERK RESV CLERK 行李员 BELL BOY / BELL MAN 门童 DOORMAN 接线生 OPERATOR 司机 DRIVER

行政管家 EXECUTIVE HOUSEKEEPER EH

副行政管家 ASSISTANT EXECUTIVE HOUSEKEEPER AEH 助理管家 ASSISTANT HOUSEKEEPER AH 楼层服务员 ROOM ATTENDANT ATT

餐饮总监 DIRECTOR OF FOOD & BEVERAGE DOFB 行政总厨 EXECUTIVE SOUS CHEF 点心总厨 DIM SUM CHEF

人力资源部经理 HUMAN & RESOURCES MANAGER HR MGR

总工程师 CHIEF ENGINEER 值班工程师 DUTY ENGINEER

保安部经理 SECURITY MANAGER 保安主管 CHIEF SECURITY 经 理 MANAGER MGR 主 任 SUPERVISOR SUP 领 班 CAPTAIN CAP 秘 书 SECRETARY 文 员 CLERK 服务员 WAITER

行政值班经理 EXECUTIVE ON DUTY MANAGER EOD

值班经理 DUTY MANAGER DM 酒店常用术语 ： 接待处用语 ：

入 住 CHECKOUT C / O

预 订 BOOKING、RESERVATION BKG 预期抵店 ARRIVAL、DUTE IN ARL 提前抵达 EARLY ARRIVAL

预期离店 DEPARTURE、DUTE OUT DEPT 确 认 CONFIRMATION CONFIRM 再次确认 RE-CONFIRM RE-CFRM 取 消 CANCELLATION CANCELL 订 金 DEPOSIT 价 格 RATE RTE 价 钱 PRICE 封 房 BLOCK

续 住 EXTENSION EXTEN 客 类 ：

顾客、宾客 CLIENT、GUEST 散 客 WALK IN W / I、FIT

团 队 GROUP GRP

商务客 COMMERCIAL GUEST COMM GST 商务合同 CORPORATE CONTRACT 长住客 LONG STAY GUEST L / S GST 贵宾 VERY IMPORTANT PERSON VIP 旅行社 TRAVEL AGENT TVL AGT 自用房 HOUSE USE H/U 公 司 COMPANY COM 付帐(动)PAY

付帐(名)PAYMENT] 信用卡 CREDIT CARD 现 金 CASH

尽 快 AS SOON AS POSSIBLE ASAP

资 料 INFORMATION INFM 电 话 TELEPHONE TEL 传 真 FACSIMILE FAX 电 传 TELEX TLX 电 报 CABLE CBL 地 址 ADDRESS ADD 复印(机)COPY(MACHINE)网 络 INTERNET 电 脑 COMPUTER 打印机 PRINTER

机 票 FLIGHT TICKET 打 字 TYPING

充 电 CHARGE A BATTERY 充电器 CHARGER 留 言 MESSAGE

内播电影 IN-HOUSE MOVIE 对方付费电话 COLLECT CALL 酒店帐 HOUSE ACCOUNT H/A 国内长途------IDD 国际长途------DDD 市内电话 CITY CALL 分 机 EXTENSION EXTN 服务台 COUNTER

唤醒服务 WAKE UP CALL 叫早服务 MORNING CALL

请勿打扰 DO NOT DISTURB DND 天 气WEATHER 出租车 TAXI 面包车 VEHICLE 中 巴 COACH

报 纸 NEWSPAPER 信 件 MAIL

电 视 TELEVISION TV

背景音乐 BACK GROUND MUSIC 小酒吧 MINI BAR

冰 箱 REFRIGERATOR

客房保险箱 MINI SAFE / PERSONAL SAFE 吹风筒 HAIR DRYER

电热水壶 ELECTRIC HEATING KETTLE

中央空调 INDIVIDUAL CONTROLLED AIR-CONDITION 洗 衣 LAUNDRY

干 洗 DRY-CLEANING 熨 烫 VALET SERVICE

失物招领 LOST AND FOUND 早 餐 BREAKFAST B’FAST 美式早餐 AMERICAN BREAKFAST ABF

欧陆式早餐 CONTINENTAL BREAKFAST CBF 东方式早餐 ORIENTAL BREAKFAST OBF 午 餐 LUNCH LNH 晚 餐 DINNER DNR 人民币------RMB 港 币------HKD 美 元------USD 按 摩 MASSAGE 蒸汽浴 STEAM BATH

邻近房 ADJOINING ROOM 付款方式 ADVANCE PAYMENT 礼仪 AMENITY

住房平均价格 AVERAGE ROOM RATE A.R.R 收款的指令 BILLING INSTRUCTION 取消 CANCELLATION

不收费房 COMPLIMENTARY COMP 连通房 CONNECTING 续住 EXTENSION 加床 EXTRA BED 预报 FORECAST

客人帐单 GUEST FOLIO

管家部报表 HOUSEKEEPING REPORT 加入 JOIN-IN

超过退房时间 LATE CHECK-OUT 记事本 LOG BOOK 净价 NET RATE

坏房 OUT OF ORDER O.O.O 包价 PACKAGE

长包房 PERMANENT ROOM 门市价 RACK RATE 登记 REGISTER

登记卡 REGISTRATION CARD 转房 ROOM CHANGE 房价 ROOM RATE 房间种类 ROOM TYPE 团体住房名单 ROOM LIST 同住 SHARE WITH

旅行社 TRAVEL AGENT 升级 UPGRADE

空房 VACANT ROOM

贵宾 VERY IMPORTANT PERSON V.I.P

营业利润贡献 Contribution to Trading Profit CTP 总经营利润 Gross Operating Profit GOP 平均每间可卖房间的收入 Revenue Per Available Room RevPAR 收入产生指数 Revenue Generation Index RGI

宾客意见调查系统 Guest Satisfaction Tracking System GSTS 员工满意度调查 Employee Satisfaction Pulse Survey ESPS

全面质量管理 Total Quality Management TQM 质量评估系统 Quality Evaluation System QES

酒店经营管理系统 Property Management System PMS(标准经营程序)Standard Operating Procedures SOP 重要公司协议价(Key Negotiated Rate)KNR 当地"公司协议价(LocalNegotiated Rate)LNR 合作协议申请 Request for Proposal RFP 散客 Fully Independent Traveler FIT

综合经营计划 Integrated Business Plan IBP

10.酒店前台文员应聘中英文自我介绍 篇十

I have a strong professional ability, professional knowledge is very solid, dare to innovate, constantly pursue excellence; have a strong endurance, willpower and hard-working quality, serious and responsible for the work, positive and enterprising, optimistic and persistent personality, dare to face difficulties and challenges. At the same time have a strong English ability, can carry on the general oral communication. Have a strong organizational ability, in the unit for many group activities, have been praised by the leadership.

我具有较强的专业能力，专业知识非常的牢固，敢于创新，不断追求卓越；有很强的忍耐力、意志力和吃苦耐劳的品质，对工作认真负责，积极进取，个性乐观执着，敢于面对困难与挑战。同时有很强的英语能力，能进行一般的口语交流。具有较强的组织能力，在单位多次组集体活动，都得到了领导的好评。