北京导游考试口试题签

北京导游考试口试题签（精选6篇）

1.北京导游考试口试题签 篇一

北京导游考试口试标准导游词之九——天坛题签二：圜丘坛建筑群

天坛位于北京正阳门东南侧，始建于明朝永乐初年，至今已有近600年的历史。天坛是明清两朝皇帝祭天和祈谷的场所，是中国也是世界上现存规模最大，形制最完备的的古代祭坛建筑群。天坛平面布局呈“回”字形，北圆南方，象征天圆地方。天坛分为内，外坛两部分，每年孟春祈谷大典在祈谷坛举行，冬至祭天在圜丘坛举行。明清共有22位皇帝在这里举行过祭祀大典。

永乐年间初建天地坛，无圜丘坛。北京的圜丘始建于明嘉靖年间。乾隆年间大规模进行扩建，至今已有450年的历史了。扩建后的圜丘被两道低矮的壝墙环绕，内壝墙为圆形，外壝墙为方形，应古人天圆地方之说。圜丘坛南面的棂星门的外神路偏东有一个汉白玉平台，这里是供皇帝祭天时临时休息，换衣服的地方，叫具服台。

圜丘坛周围四门南为昭亨门，北为成贞门，东为泰元门，西为广利门。这四个门的名称出自《易经·乾卦》的卦辞“元亨利贞”。“元”为元始本原，“亨”为无不亨通，“利”为和谐有利，“贞”为正固持久。用来赞美天的“四德”。

圜丘坛通高5.7米，通体铺以艾叶青石，四周围以汉白玉栏杆，三层四出陛，每层台阶九级。圜丘坛三层台面的直径分别是：最上层为九丈（“一九”）；中层十五丈（“三五”）；下层二十一丈（“三七”）；合为“一，三，五，七，九”阳数俱全。“一、三、五、七、九”相加为天数二十五，三层台面直径相加为四十五，寓意为“九五”之尊。

圜丘坛上层台面中心圆石叫天心石。人站在“天心石”上讲话有很强的共鸣效果，声音特别洪亮，好像与天在对话。围绕天心石共环铺9圈扇形石板，都为九或九的倍数。九为极阳数，用9的倍数递增，使之最大化，强调天的崇高、神圣。这些扇形石共378个九，共有扇形石3402块。

乾隆皇帝扩建圜丘坛，如何使圜丘坛的比例美观，体量合适?我国古代工匠用了两种尺寸：一种是周尺，测量水平尺寸；一种是用以测量垂直尺寸叫明清营造尺。这种度量方法配合使用称“鸳鸯尺”。美丽的圜丘坛就是用这种方法建造出来的。

内外壝墙之间东南方有燔柴炉、瘗坎各

1、铁燎炉8只，东西棂星门各有2只（铁燎炉共12个）。它们是在皇帝祭天时焚烧祭品用的。燔柴炉烧的，是从正位幄次上撤下来的祭品。铁燎炉烧的，是从配位幄次上撤下来的祭品。瘞坎像一个巨大的盘子，是绿色琉璃瓦砌筑在地上，它是在祭天的时候，用于瘞埋牛尾、牛毛和牛血的，寓意祭天之时不忘祭地。内外壝墙间西南方立有望灯杆。在祭天的时候望灯杆上挂有望灯。祭天的望灯很大，高有2米左右，里面放5根巨大的蜡烛。在祭天的时候是起到信号灯的作用。由于祭天是在冬至日出前七刻（4点15到4点半），天还没亮。人们就以望灯杆的位置为坐标，望灯的升降为祭天仪式开始和结束的时间标志。

皇帝祭天是一个非常复杂而且隆重的仪式。每年的祭天大典和祈雩大典都是在圜丘坛举行的。

皇帝在冬至日祭天的前三天，就要先到天坛斋宫内斋戒三天，然后再举行祭天大典。到了清朝雍正年间，雍正皇帝在北京紫禁城内建了斋宫后，斋戒仪式就改成了紫禁城内斋戒两天，天坛斋宫斋戒一天。皇帝在进行斋戒时要不问刑名，不宴会，不听音乐，不进女色，不饮酒，不吃荤，不看病，不吊唁，不祭神扫墓等。陪同皇帝进程斋戒的官员人等也要这样，自己身体有病的，家里有丧事的，不准参加祭天活动。

皇帝整个祭天的过程分为两个部分，第一部分是祭天前举行“视神礼”；第二部分就是祭天仪式。祭天大典分九项仪程：燔柴迎帝神；奠玉帛；进俎；初献礼；亚献礼；终献礼；撤馔；送帝神；望燎。祭天大典在举行时还要奏中和韶乐。

清代举行祭天大典时，在圜丘坛上要摆有幄次（小帐篷），分正位、配位、从位，共七组。正位在天心石稍北，里面放的是皇天上帝牌位。东西两侧的配位幄次是按照“昭穆之制”，放置已故皇帝的神牌，从位幄次共四组，位于圜丘坛的中层东西两侧。供奉的是北斗星、二十八星宿、周天星辰、风雨云雷等众神幄次。

正位、配位、从位前都有供桌，供桌上摆放有祭器，祭器里放有祭品。祭器的材料，明朝时是瓷器的；雍正时改称铜的；到了乾隆皇帝朝时，皇帝下诏说：“祭品宜法古”，分别根据用途不同材料改称了竹、木、漆、陶、铜、玉等。

皇帝在祭天的时候站在圜丘坛中层，向着北面“皇天上帝”和列祖列宗的神牌位，进行跪拜。平时 “皇天上帝”的牌位都是供奉在圜丘坛北面的皇穹宇。

皇穹宇是一座圆形院落。明嘉靖年间建，乾隆皇帝改建。“皇”指至高无上，“穹”指天，“宇”指殿宇。皇穹宇大殿是单檐攒尖顶，殿基为青石砌成的圆形须弥座，四周围以汉白玉石栏板。东、南、西三面出陛，南面丹陛上雕刻“二龙戏珠”浮雕。

大殿内由8根檐柱和8根金柱环绕支撑，三层斗拱层层上叠，顶部中间有金龙藻井。皇穹宇殿内地面中心石周围有九环扇形石。第一圈8块，其余块数都是以8的倍数递增。共360块。这里的8，代表的“八维”，也就是东、南、西、北、东北、东南、西北、西南8个方向。

皇穹宇殿内正中摆放着“皇天上帝”的牌位，东西两侧放着清代前八位皇帝的神牌。院内东配殿中供奉的是大明神和星辰神牌；西配殿中供奉的是夜明神和风雨云雷等神牌。

整个院子的围墙又被称作做回音壁。当你站在东西配殿的正后方，面对墙壁大声讲话时，另外一面的人就可以听到你说话的声音。能产生回音的效果原因有三，第一围墙把这个院子围成了一个圆形，声音打到墙面能够折射；第二墙面非常的光滑，打到墙上的声音损失较小；第三墙上的瓦向内拢起，起到了拢音的效果。院内游人越少，回音的效果就越加的明显。

皇穹宇殿前丹陛上，从北往南数第三块石头叫三音石，当你站在这块石头上击掌，可以听到三声回音。回音壁、三音石再加圜丘坛上的天心石。被称作天坛三大声学现象。这些声学现象并不是当初为了达到这样的效果而设计的，全部都是后人偶然间发现的。可见当时的工匠建造工艺之高，让我们这些后人都望尘莫及。

今日的天坛无论是从总体局部，还是建筑单体，都可以称的上是古建佳作，是工艺精品，极具艺术价值，是华夏民族一个漫长的历史时期思想文化的遗迹和载体。天坛是物化了的古代哲学思想，有着较高的历史价值、科学价值和独特的艺术价值，更有着深刻的文化内涵。

天坛的圜丘坛建筑群就给您介绍到这里。

2.导游证考试口试 篇二

考试程序及评分标准

景点抽签──景点讲解──时事及旅游基础知识提问──导游服务规范知识提问──导游应变能力知识提问

⒈景点抽签：第一位考生可提前15分钟抽景点，第二位考生在前一名考生进场考试时抽签，以此类推。考生可从九个指定景点中抽出一个景点，三名考评员同时在评分表上填写已确定模拟讲解的景区名称。考生退出考室有15分钟左右的准备时间，待前一位考生退场后再进入指定的考室。

⒉景点讲解：考生进考室后可开始讲解。对所抽的景区（《福建省主要景区景点导游词》目录中打“△”号的景区）可从中任选一景点讲解。要求讲解程序规范；内容全面正确，条理清晰，详细得当，重点突出；讲解方法运用得当，讲解生动、有感染力。讲解时间限定8－12分钟，达不到或超过规定时间的，1分钟（不足1分钟按1分钟计）扣总分1分，依此类推。占50分。

⒊时事及旅游基础知识提问：抽签2题后提问。要求回答准确、熟练、知识面广。占8分。

⒋导游服务规范知识提问：抽签2题后提问。要求熟知并能正确应用导游服务规范，导游服务程序正确完整。占11分。

⒌导游应变能力知识提问：抽签2题后提问。要求在有压力的情况下，思维反应敏捷，情绪稳定，考虑问题周到；能够妥善、及时处理突发事件和特殊问题。占11分。

⒍语言与仪态：占20分。要求考生语言清晰，语速适中；用词准确、恰当、有分寸；内容有条理，富逻辑性；表情及其他身体语言适用得当；穿着打扮得体、整洁；言行举止大方，符合导游人员礼仪礼貌规范。

（1）内容：景点模拟讲解、知识问答、语言与仪态等。

①模拟景点讲解（50%）：考生在指定的全省九个景区中（即：福州三坊七巷、湄洲妈祖文化、清源山、鼓浪屿、漳州滨海火山国家地质公园、古田会议会址、泰宁世界地质公园、武夷山、屏南白水洋）抽签决定模拟讲解的景区名称，然后自由选择该景区中的任意一个景点进行模拟讲解。模拟讲解时间8—10分钟。报考外语类的考生须用所报语种的语言进行现场面试，并测试口译（中译外和外译中）和外语对话。

②知识问答（30%）：2012年版《现场口试提问复习资料》内容。

③语言与仪态（20%）：主要考察考生的语言能力，考生的仪容、仪表、仪态及其运用等。

（2）考生进行面试时需提交以上九个景区导游词，每个景点导游词字数不得少于1500字（统一用A4纸打印，字体为小四号仿宋体，1.5倍行距，并装订成册）。

3.重庆导游资格考试口试常见问题 篇三

1、重庆简称渝，请问“渝”的含义？

渝是在隋时出现的称谓，因为当时嘉陵江称作“渝水”，而重庆位于嘉陵江江畔，故称作“渝州”，从而重庆简称为渝。另外一种说法，渝是从古代逃到此地的“浮渝族”的名称演变而来，而该族的藤是一种熟称“野鸭”的鸟，而渝就是“野鸭子”的意思。

2、重庆的邻省、市有哪些？

东邻湖北省、湖南省，南靠贵州省，西连四川省泸州市、内江市、遂宁市，北接四川省广安市、达州市和陕西省。

3、重庆有没有桃花源？在哪里？

有，在酉阳

4、重庆动物园中有什么珍贵的动物？

小熊猫、大熊猫、金丝猴、白头叶猴、扭角羊、角马、食火鸡和华南虎等

5、重庆的市花、市树是什么？各自的寓意如何？

市花是山茶花，寓意重庆人侠骨柔肠、热情奔放

市树是黄桷树，寓意重庆人坚毅刚强、吃苦耐劳

6、重庆三次直辖的时间？

1939年5月5日、1950年7月、1997年3月14日

7、重庆的人口和面积大概多少？

人口约3000多万，面积约8.2万平方千米

8、重庆的气候如何？特点呢？

重庆属于亚热带季风气候。冬暖春早、夏热秋雨、四季分明。

特点是：气温高于同纬度其它地区、雨量充沛但分布不均、日照少、立体气候明显。

9、重庆有哪几处5A级景区？何时正式被评？

有两处。大足石刻景区（2007年5月）

巫山小山峡——小小山峡景区（2007年5月）

10、重庆朝天门为什么现在没有门？

1927年，因为修建朝天门码头，而将城门拆除。1949年“九.二”火灾使得朝天门附近2公里的区域化为一片废墟，从此朝天门仅余城基墙垣。

11、说说解放碑的由来。（略）

12、重庆人民大礼堂的意义所在？（略）

13、巫山十二峰的名字？

江北岸的六峰：登龙、圣泉、朝云、神女、松峦、集仙

江南岸的六峰：飞云、翠屏、聚鹤、净谭、起云、上升

14、背一首关于三峡的诗？

有很多。如景点》的《早发白帝城

15、长江三峡的起始点是？

西起重庆奉节白帝城

16、长江发源地？注入哪里？流经哪些省市？

长江发源于青海唐古拉山西南侧，最后注入东海。流经的省市有青海、四川、云南、重庆、湖北、湖南、江西、安徽、江苏、浙江、上海。

17、三峡工程的作用？提高水位，利于航运，蓄水发电，调节水力，抗旱抗涝

18、三峡大坝的地址和长度？

它位于西陵峡中段的湖北省宜昌市境内的三斗坪；长2300米

19、三峡大坝包括哪几个组成部分？

三峡大坝工程包括主体建筑物工程及导流工程两部分

20、三峡工程包括哪几个组成部分？

大坝、水电站厂房、通航建筑物

21、三峡工程的总工期为多少年？其首要目标如何？

17年，分为三期工程。三峡工程首要目标是防洪，还有发电以及航运。三峡工程建设完后，防洪标准能从10年一遇提高到100年一遇；航运业从航道单向年通过能力可从1000万吨提高到5000万吨。

22、乌江画廊的意义所在？

乌江画廊的特点表现在生态旅游和民俗风情。发展沿江旅游将有很大优势，能进一步促进所在区域的经济发展，对生态环境的维护也具有意义。

23、大足石刻中的哪五个为世界文化遗产？

北山摩崖造像、宝顶山摩崖造像、南山摩崖造像、石门山摩崖造像、石篆山摩崖造像

24、为什么大足石刻具有那么高的地位？

大足石刻有石窟造像100多处，75处为各级文物保护啊单位；造像共有5万余躯。其中还有5处世界文化遗产项目。大足石刻内容丰富、数量众多、雕刻精美、风格独特，具有很高的历史、科学、艺术和旅游价值。所以大足石刻地位高。

25、大足石刻中的东方维纳斯指的是什么？

普贤菩萨

26、大足石刻中，被艺术家称为“东方美男子”的雕像是指？

文殊菩萨

27、大足石刻的组成部分？宝顶山摩崖造像的创建者是谁？

大足石刻是指大足县境内所有石窟艺术的总称。最著名和规模最大的两处是指宝顶山和北山石刻。大足石刻中宝顶山摩崖造像的创建者是南宋的赵智凤。

28、被欧洲人称为“上帝之鞭”折断之处是指？

合川钓鱼城

29、说出5种重庆动物资源中的国家一级保护动物？

金丝猴、黑叶猴、华南虎、梅花鹿、巫溪大金雕、中华鲟、白鲟等

30、现今的龚滩古镇是原来的还是搬迁的？

是按原貌搬迁而来的31、古巴渝十二景保存至今的几个景为？

缙岭云霞、统景峡猿、歌乐灵音

32、重庆哪一初建筑外观仿的是北京天坛？寓意如何？

重庆人民大礼堂寓意在于“国泰民安”

33、重庆湖广会馆的组成？

广东会馆、江南会馆、两湖会馆、江西会馆及4个戏楼

34、重庆境内哪处建筑被称为“世界八大奇异建筑”？

石宝寨（是我国仅存的几座木结构建筑之一）忠县境内

35、重庆独特的气候特征？

冬暖春早、夏热秋雨、四季分明；降水丰沛、空气湿润、雨热同季；日照少、云雾多、风速低、少霜雪；立体气候明显、气候资源丰富。

36、重庆方言属于哪一类？

汉语北方方言区西南官话的成渝片

37、喀斯特地貌的名称源自？

喀斯特地貌的名称是以南斯拉夫喀斯特山而命名的。

38、北宋和南宋的都城？分别在现在的哪个地方？

北宋都城为开封，在现在的河南；南宋的都城在临安，现在的杭州。

39、佛教的四大名山？道教的四大名山？

佛教的四大名山：四川峨眉山、山西五台山、安徽九华山、浙江普陀山

道教的四大名山：湖北武当山、四川青城山、江西三清山、江西龙虎山

40、什么是喀斯特地貌？

喀斯特地貌是由易溶于水巨厚的碳酸盐岩，在水的溶蚀为主的内外力共同作用下形成的特殊地理景观地貌类型。

41、“三皇五帝”指什么？

三皇：天皇、地皇、泰皇

五帝：黄帝、颛（zhuan）顼（xu）、帝喾（ku）、尧、舜

42、瓷器口“三宝”指什么？

小吃毛血旺、软烩千张、椒盐花生

43、瓷器口中有“九宫十八庙”之说，现在保存下来的有几个？是什么？

1个，宝轮寺

44、说出五处重庆江北机场开通的国际航线？

伦敦、悉尼、新加坡、首尔、东京、巴黎、温哥华、洛杉矶等

45、三峡水电站总装机容量为多少？年平均发电量又为多少？

1820万千瓦；847亿千瓦时

46、孔子思想学说的最大特点为？

以仁道治理社会，强调“救世”，关注人生，积极入世

47、重庆茶馆茶具传统的“三件头”指？

茶碗、茶盖、茶船

48、说说重庆火锅的起源？

49、乌江百里画廊具体是指乌江的哪一段？全长多少？

从彭水到龚滩一段，全长129千米

50、说说重庆三次建都的时间？

51、巫山猿人发现的意义？

52、重庆新农村建设的基本思路如何？

生产发展、生活宽裕、乡风文明、村容整洁、管理民主

53、重庆的城市建设理念？

以人为本

54、重庆直辖后，制定的总体奋斗目标为？

富民兴渝、加快建设长江上游经济中心

55、红岩精神可以概括为哪八个字？

爱国、团结、奋斗、奉献

56、重庆人文精神可以概括为？

自强不息、开拓开放

57、三峡移民精神可以概括为？

爱国、奉献、协作、拼搏

58、中国解放战争和抗日战争的时期？

解放战争：1945年8月至1949年9月

抗日战争：1937年7月7日-1945年9月2日

59、按日期说一下中国的传统节日？

春节：农历正月初一；清明节：公历4月5日；端午节：农历五月初五；

中秋节：农历八月十五

60、全陪工作的流程？

全陪首先要做好相关准备工作，要熟悉接待计划、提前与接待社联络，也要准备工作用品和个人用品。在接待工作规程中，首先是首站迎接服务，之后要致欢迎辞和简要介绍行程。首次入住酒店也需要全陪重点做好相关协调工作。入住酒店后，要核对领队、全陪、地陪各自的接待计划；另外，全陪也需要做好行程中的各段服务、离站服务、抵站服务和末站服务。当全陪回到派出地后，要做好报销与结算工作，交回相关材料，处理与接待社之间的问题以及办理旅游者所委托的各项事务。

61、地陪导游机场送团该如何操作？

首先要致欢送辞。包括回顾旅游活动，感谢大家的合作，表达友谊和惜别之情，表达美好的祝愿等等。要提前到达机场，出境航班提前2小时，国内航班提前90分钟。办理离站手续。如是国内航班，则要移交交通票据和行李票，与全陪按规定办好财务拨款结算手续并妥善保管好单据；等飞机起飞后方可离开。若是国际航班，先移交行李，向领队介绍办理出境手续的程序，与全陪按规定办好财务拨款结算手续并妥善保管好单据，将返程交通票据交给全陪，等团队进入隔离区后方可离开。

62、游客证件丢了怎么办？

首先请客人回忆丢失的情况，协助寻找；确认确实丢失后应立即上报旅行社和公安机关，留下游客的联系电话、地址，协助失主补办手续，但费用由其自理。

63、经济舱、头等舱限制携带的重量各为多少？

64、带儿童团，该注意的问题有哪些？（略，请查阅教材理解并记忆P167）

65、导游人员上岗时为什么要佩戴导游证？（略）

66、游客丢失东西，怎么办？（导游业务教材p152）

67、什么叫漏接、错接和误接？

漏接：指游客抵达后没有导游员迎接的现象

错接：指导游员未认真核实，接了不应由他接的旅游团或旅游者的现象。

空接：指由于某种原因，旅游团或旅游者推迟到达，而导游员仍然按原计划的时间接站而未接到旅游团的情况。

68、登机的程序？

69、突发事件处理的一般要求？

70、安全事故的处理原则？

及时果断、合情合理、实事求是

71、在景区，客人走失怎么办？（导游业务教材p153）

72、解释“一国两制”？

一国两制是指在一个中国的前提下，国家的主体坚持社会主义制度；香港、澳门、台湾作为特别行政区，保持原有的资本主义制度和生活方式长期不变。

73、导游证IC卡扣分情况抽问？（导游业务教材p41—42）

74、在哪些情况下应劝阻游客单独外出？（导游业务教材p161）

75、重庆有桥都德美誉，在重庆境内建于长江上的桥有多少座？

23座，居全流域第一

76、客人中暑了怎么处理？

客人中暑后，导游员应劝其尽早去医院或在饭店休息，不要勉强随团活动。导游员可以陪客人去医院，但费用由客人自理。要关心客人病情、主动探望，安排好用餐等事宜，必要时也可以请餐厅开小灶。但严禁导游员给客人用药。

77、导游工作的复杂性表现在哪些方面？

78、游客要求中途退团如何处理？（导游业务教材p162）

79、香港、澳门回归的时间？

香港回归时间1997年7月1日澳门回归时间1999年12月20日

80、旅游的主体、客体？

主体：旅游者客体：旅游资源

81、无证导游如何处理？

82、导游服务中的“六个一样”是指？

83、旅游资源的特点为？

审美性、地域性、易损性、时间性、不可转移性、综合性

84、态势语言有哪些？

首语、表情语、目光语、服饰语、姿态语、手势语

85、国内旅行社注册的最低标准？国际旅行社呢？

30万元人民币；150万元人民币

86、游客要求调换房间，导游员该如何处理？

87、旅游团需要的通关程序，即“过三关”具体指什么？

一是海关，简言之查物品；二是检验检疫，简言之查疾病；

三是边防检查，简言之查证件

88、海外游客要求购买中药材和中成药，导游员应提醒海关规定的哪些事项？

89、导游艺术分为哪四类？

招呼的艺术、交谈的艺术、说服的艺术、解释的艺术

4.导游资格考试口试景点问答题佛山 篇四

1、南国桃园

1.请介绍南国桃园的得名。

答：南国桃园位于广东省著名的“桃花之乡”——南海区狮山镇松岗。因其周边盛产桃花，并取意于陶渊明的《桃花源记》而得名。

2.南海观音寺是什么时期的建筑风格?

答：南海观音寺是明清时期的宫式建筑风格。

3.南海观音寺主体建筑共有几层，分别是什么?

答：三层，分别是天王殿、大雄宝殿、观音殿。

4.南国桃园有哪四个主要景区组成?

答：碧波湖、鹭鸟天堂、南海观音寺、枫丹白鹭广场。

5.请介绍一下鹭鸟天堂的鹭鸟。

答：鹭鸟天堂聚集了三万多只鹭鸟，品种有灰鹭、小白鹭、中白鹭、牛背鹭、斑鱼狗等，不同的季节有不同的种类。

6.南国桃园是怎样的一个旅游胜地?

答：南国桃园山清水秀，绿草如茵，娱乐设施齐全。经过多年的发展，南国桃园现已成为一个集休闲度假、康体娱乐、商务会议、宗教文化于一体的旅游胜地。

2、顺德李小龙乐园。

1.请简单介绍一下李小龙乐园。

答：李小龙乐园(原名顺德生态乐园)位于佛山市顺德区西部的均安镇，占地面积近200万平方米，园内有大小山峰22座，基塘众多，是一个以保护生态环境为主题的大型主题公园，是全国科普教育基地、广东省级旅游度假区、广东省环境教育基地、广东生态学科普教育基地。

2.李小龙乐园的标志性雕塑是什么?有何寓意?

答：“生态之光”雕塑，寓意万事万物循环往复、永无止境。

3.李小龙乐园藏龙阁内的展品是什么?

答：藏龙阁展示的是功夫之王李小龙生前的图片及语录。

4.李小龙乐园龟山湖自然保护区为什么又称万鹭岛?

答：龟山湖自然保护区里，鹭鸟数量众多，最多时可达到上万只，主要种类有白鹭、夜鹭、池鹭和牛背鹭，其中以白鹭居多。因此，龟山湖自然保护区又称万鹭岛。

5.请介绍一下李小龙乐园内的“桑基鱼塘”。

答：“桑基鱼塘”位于乐园的生态农业区内。基塘农业形成于明清时期的珠江三角洲，鼎盛于二十世纪二十年代中叶，曾被联合国教科文组织高度称赞。如今工业飞速发展，基塘农业己濒临绝迹。生态区内的桑林及蚕房，再现了桑基鱼塘的原貌。李小龙乐园也因此被授予《全国科普教育基地》证书。

6.请介绍一下李小龙乐园内的“古石棺展厅”。

答：“古石棺展厅”位于东湖区山边，为明代的民间墓葬，在珠三角一带极为罕见。石棺分为双椁和单椁两座，这两座石棺对研究古代珠三角一带的政治、经济、文化、风俗有着重要作用。

3、广东粤剧博物馆

1.广东粤剧博物馆的前身叫什么?

答：广东粤剧博物馆是中国大陆首个大型粤剧博物馆，其前身为“佛山粤剧博物馆”。4月，经省文化厅批准，“佛山粤剧博物馆”正式改名为“广东粤剧博物馆”。

2.请简单介绍广东粤剧博物馆内的展区和陈列物品。

答：博物馆内陈列面积2123平方米，分为史、艺、人三大部分，共13个展区，展出明、清至今的粤剧剧本、木鱼书、海报、戏桥、戏服、乐器以及早期的粤剧电影、唱片、剧照、名伶书画等珍贵文物3000余件。

3. 请简单介绍一下粤剧的岭南特色。

答：被周恩来总理誉为“南国红豆”的粤剧，既与传统的中华文化一脉相承，又具有浓郁的岭南文化特色。其丰富优美的.唱腔;独特瑰丽的服装、脸谱;融入了本土艺术八音、木鱼、粤讴的民间传统音乐;别具一格的粤剧例戏;精美的舞台布景，无不彰显岭南文化特有色彩。

4.获得第21届中国戏剧“梅花奖”的粤剧艺术家是谁?

答：李淑勤。

5.简单介绍粤剧的特点和影响。

答：粤剧又称广东大戏或广府大戏，属于皮黄系统，受昆、汉、徽、秦、湘等剧种的滋润与影响，各取所长，自成一格，既与传统的中华文化一脉相承，又具有浓郁的岭南文化特色。

6.为什么粤剧艺人又被称为“红船子弟”?

5.北京导游考试口试题签 篇五

2、什么是接待计划?你作为地陪熟悉接待计划时，应当搞清楚旅游团队哪些情况?

3、在旅游团抵达的前一天，地陪应当与有关人员一起检查各项接待工作的落实情况，具体来说包括哪些事宜?除此以外，地陪个人还应做好哪些准备工作?

4、地陪为什么要与领队核对商定活动日程?核对商定日程时一般会出现哪三种情况?地陪应如何应对?采取什么相应措施?

5、地陪在旅游团队到达后，离开机场(车站、码头)前要提供哪些服务?

6、在旅游团队前往饭店过程中，地陪要做哪些工作?

7、地陪如何做好饭店服务?

8、地陪在旅游团队就餐时要做哪些工作?

9、在旅游团出发参观游览之前，地陪提前10分钟到达集合地点后需要做哪些工作?

10、在参观游览途中，地陪应该做哪些工作?到达景点前后应交代哪些注意事项?

11、在返程导游过程中客人的状态如何?地陪要做那些工作?

12、在带领游客购物时，地陪的职责是什么?需要注意什么问题?

13、旅游团在离开本站(地)之前，地陪应做好哪些准备工作?

14、“送行服务”应当包含哪些具体服务工作?

15、导游讲解应遵循哪些原则?他们之间存在什么关系?

16、什么是导游讲解的“突出重点法”，要突出的是什么?

17、与司机合作时，导游人员应当注意的问题有哪些?

18、导游人员应从哪几个方面进行心理调节?

19、导游人员常规服务的技能有哪些方面?

20、导游人员应该怎样识记旅游者，以便能为他们提供有针对性的心理服务?

21、导游人员应该如何调节旅游者的审美活动?

22、当旅游团发生混乱时，导游人员维护旅游团正常秩序的方法有哪些?

23、导游人员为什么要与领队搞好关系?应该如何与领队搞好关系?

24、全陪在导游服务集体中的地位和作用是什么?在上团前应当了解和掌握该团的哪些具体情况?全陪做好联络协调工作的主要内容是什么?

25、什么是散客旅游?什么是散客旅游服务?散客旅游与团队旅游有哪些区别?

26、导游人员带团的特点有哪些?在带团中应遵守哪些原则?

27、在接待宗教界人士时，导游人员应注意哪些问题?

28、在旅游活动的不同阶段，游客的心理活动有什么变化?

29、导游员用什么办法消除游客的消极情绪?

30、什么是个性化服务?导游人员为什么要对游客提供个性化服务?应如何提供个性化服务?

31、世界旅游日是哪一天?根据什么确定的?

32、中国旅游业的图形标志是什么?其含义是什么?

33、由于客观原因，旅游团要提前离开某地，地陪导游员应做好哪些工作?

34、由于天气原因去上海的飞机不能按时起飞，各国外宾情绪低落，对你大吵大闹十分不满，在这种情况下，地陪应如何处理?

35、由于遇到暴风雪，机场关闭，旅游团需要延长一天继续在本市游览，请问导游员如何处理?

36、由于旅游旺季，机票紧张，旅行社不得不安排旅游团乘加班飞机提前离开本地，导游员应该怎样做才能使客人谅解?

37、一英国旅游团抵达机场的时间是早8点，地陪早7点半派游车前去接团，由于正值车辆高峰，又遇前方发生交通塞车，无法急驶，导游抵达机场时已8点40分，请问地陪导游员应如何处理?

38、地陪导游员应如何防止漏接事故发生?

39、如何防止错接旅游团的事故?如果发生了错接事故，应如何处理?

40、地陪导游员上午十点去机场接团，到达机场后得知该航班飞机晚点三个小时，地陪应如何处理?如何预防此类事故的发生?

41、地陪正准备按计划去机场接团，突然接到社里电话称该团推迟到第二天晚饭前抵达，请问你做为地陪应做哪些工作?

42、何谓误机事故?发生误机事故应怎样处理?如何防止误机事故的发生?

43、有一位日本旅游者在乘国际航班来华途中丢失了行李，导游员应该如何处理?

44、外国游客护照丢失，你做为地陪应如何处理?

45、导游员陪团在市场购物时，由于人多拥挤，一位游客的钱包被盗，这时导游员应如何处理?

46、一名日本游客在我国旅游期间所带财物被盗。导游应如何处理?

47、一美国旅游团离开石家庄时，一游客在抵达火车站后，突然发现自己的照像机不见了，又记不清丢在何处，该团中午抵京后，第二天就要回国，你作为地陪导游员应如何处理此事?

48、地陪从机场接一旅游团抵达饭店后，发现一旅游者没有拿到他的行李，这时你怎么办?

49、旅游者在抵达目的地后，发现行李丢失，地陪导游员应如何处理?

50、在游览过程中发现游客走失，你做为地陪应如何处理?

51、你作为一名地陪应如何防止游客走失?

52、旅游者患重病，导游应如何处理?

53、旅游者在所下榻的酒店死亡，地陪应如何处理?

54、一外国老年游客因心脏病突发住院治疗，导游员应如何处理?

55、导游员发现外国旅游者与中国人有不正当交往情况时，应该怎么办?

56、外国旅游者在华期间散发宗教宣传品，作为地陪应如何处理?

57、用餐前2小时，有几位游客向你提出将中餐换成西餐，应如何处理?

58、在用餐前，一位游客因感冒发烧提出在客房内用餐，作为导游员应如何处理?

59、旅游者要求调换房间，地陪应如何处理?

60、你接待一俄罗斯旅游团，按计划今晚将去戏院观看舞剧“天鹅湖”，可部分游客要求去戏院观看京剧“玉堂春”，你如何处理?

61、一美国旅游者要求地陪陪他们购买中国的“景泰兰”，回国后送给亲朋好友。请问你应如何处理?

62、旅游者要求单独活动，在什么情况下导游员可以允许，同时应做哪些工作?在什么情况下不允许，为什么?

63、旅游者要求延长旅游期，导游员应如何处理?

64、有一位外国游客因家中有急事要求退团返回，导游员应该怎么办?

65、有一位游客的亲人要随团活动，导游员如何处理?

66、旅游者要求探视在当地的亲友，导游员应如何处理?注意哪些事项?

67、外国旅游者在离境前委托导游代为转交物品给其在华亲友。你作为地陪，应如何处理?

68、旅游团在回程途中遭遇车祸，部分游客受伤，地陪应如何处理?

69、导游人员应采取哪些措施，防止治安事故的发生?

70、在带团游览过程中，如果旅游者遭遇抢劫，地陪应怎样去做?

71、旅游团中部分旅客因食用海产品，出现呕吐腹泄、昏迷等症状。导游员应如何处理?如何预防?

72、在团队游览过程中，如遇到游客晕车或中暑，地陪应如何处理?

73、在旅游过程中，一游客不慎摔伤，导致手臂骨折，导游员应如何处理?

74、为了丰富晚间文化生活，地陪导游员决定陪旅游团去观赏歌舞表演，有几位游客提出想在宾馆里打麻将，对此，导游员是否可以给予满足?应如何处理?

75、有一外国游客突患重病，需提前离华回国治疗，民航售票处却拒绝售给机票。请问，可能是什么原因拒绝售给机票?

76、如果遇到游客对你正在讲解景点的导游词提出异议时，你应该怎么办?

77、游客向导游员提出口头投诉时怎么办?

78、游客要求导游员组织他们到附近的海滨去游泳，导游员应该怎么安排?

6.北京导游考试口试题签 篇六

What is the definition of a tour guide and what basic qualities should a tour guide have?(1)A tour guide is a person who has acquired a tour guide certificate（证书）and is assigned by a travel agency to escort tourists on their travels, providing them with commentary and guiding service as well as other travel services.(2)a.moral character

良好的品质

b.profound knowledge 渊博的知识

c.sound ability

较强的能力

d.proficient skills

较高的技能

e.healthy body

健康的身体

f.decent appearance

端庄的仪表 第二题 导游人员的基本职责是什么？ List the basic tasks of a tour guide.(1)Arrange the itinerary（路线）of visits and sightseeing according to the contract（合同）signed between the travel agency and the tourists.(2)Guide the tourists to and around the sites and introduce them Chinese culture and the local tourism resources.(3)Arrange for meals, accommodation, transportation, shopping and entertainment, and ensure the personal safety of tourists and the security of their property.(4)Answer tourists’ questions patiently and help them solve their problems during the journey.(5)Report tourists’ opinions and suggestions to the travel agency and, if necessary, help to arrange meetings for on-tour feedback.第三题 导游员应该怎样熟悉接待计划？

How does a tour guide get to know a reception plan?(1)The tourist group survey（旅游团概况）: 1.客源地the name of the travel agency that organizes the group in its source origin, nationalities, languages, name of the tour leader；2.组团社name of the travel agency, name and cell-phone number of national guides；3.旅游团name, number and standard of fees of the tourist group.(2)Members’ situation of the tourist group（旅游团成员情况）: the total number人数, names, sex性别, occupations职业 and religions宗教信仰.(3)Traveling route and the transportation（旅游路线和交通工具）: the whole route of this group全程路线, places of departing and entering出入境地点, transportation交通工具 and so on.The number, time and place of the vehicles they use while the tourists are arriving and leaving.抵离本地时所乘交通工具的班次、时间和地点。(4)Tickets of transportation（交通票据情况）: whether the tickets have been reserved according to plan? Is there any changes? If there is, what is the new situation? Whether there are back round trip tickets;domestic section（国内段）of international tickets? The ticket for entering into or out of the country is ticket of OK or ticket of OPEN.(5)Special requirement and precautions（特殊要求和注意事项）: Whether there is a special requirement? Whether need some director concerned to receive, meet or invite to have a dinner? Whether among the tourists there are the old, weak, sick and disabled needing to be especially looked after.(6)Whether it is needed to handle certificates ahead of time?（是否需要提前办理证件）Whether there are areas or cities that need the tourists to handle the pass? If needed, do it ahead of time.第四题 上团前导游员应当做好哪些准备工作？

List the basic preparations made by a guide before leading a tour group.(1)Be familiar with the reception program.熟悉接待计划

(2)Confirm details of transportation, accommodation and luggage delivery before the group arrives.落实接待事宜

(3)Bring all necessary items including documentation-tour guide certificate and professional rating cared----local travel schedule and the tour guide banner.做好物质准备

(4)Be sure to have and use professional language skills and knowledge.语言和知识准备

(5)Be tidy, friendly and good mannered.形象准备

(6)Have a positive attitude and be prepared to face complaints from tourists.心理准备

第五题 旅游团抵达前导游员应当做好哪些工作？

What should the tour guides do before the arriving of the tourist group?(1)Confirm the vehicle the tourist group took and the accurate arrival time: Ask clear accurate time with the information office of the airports, train stations quay（码头）before setting out.(2)Fix the time and place with the tour bus driver: guarantee to arrive half an hour in advance;Tell the schedule and arrangement of time and activity to the driver on the way;After reaching the station fix the parking place.(3)Check the right arriving time of the tourist group once more: arrive at the airport, station or quay ahead of time.(4)Get in touch with the porter（行李员）: Notify the place that the luggage is sent to, and fix the parking place with the luggage van（行李车）driver.(5)Receive the tourist group with signs or meeting boards at the station: meet the tourist at a striking（突出的）position at the station exit, indicate（标明）group name and number, leader’s name or national guide’s name or name of tourist on the meeting board.第六题 旅游团抵达后导游员应当做好哪些工作？

What should the tour guide do when the tourist group arrives? 1.Look for the tourist group at a striking position at the station exit, confirm the information of the tourist group to ensure receiving the right group.2.Check out the number of tourists: If there are more or less than the planned persons, the guide should contact reception agency in time suck as appearing, 3.Count the luggage collectively集中清点行李: And the leader, accompanied completely, the porter checks the luggage together, check whether to stand intact（完好的）or not, do the handing（交付）over procedure well after checking.4.Congregate（聚集）the tourists and get on the bus: Stand by the bus door with smile, help the old and the young, check the number of people.第七题 从机场（车站）赴饭店途中导游员应当做好哪些工作？

What should the guide do on the way from the airport to the hotel?(1)He should warmly welcome the tour group.Deliver a welcoming speech: show welcome, introduce service people tell programs, present attitude, give wishes.(2)He should inform the overseas tourists of the local time.Adjust time: Entry group want time difference of recommending, transfer Beijing time.(3)He should give a brief introduction to the local customs, the location of the hotel and its facilities.(4)He should collect the certificate: The passport, yellow book, the ticket, etc.and the plane confirms in order to move in.(5)He should guide on the way: Introduce the scene on the way, local overview and situation in the hotel.(6)He should inform the tourists of the first meeting place and coach parking place(if applicable若可以).第八题 在入住饭店服务中导游员应当做好哪些工作？

What should a tour guide do when the tour group arrives at the hotel?(1)Help the tour group check in.Knowing the room number of the tour leader, and leave the telephone number to the tour leader or national guide.(2)Inform the tour group of all hotel facilities and services including the restaurant, business center, public washrooms etc.(3)Confirm arrangements for the first meal for the group.Tell the particular requirements of the group to the restaurant.(4)Inform tour group of itinerary just for day of arrival and the next day.(5)Ask the porter to deliver the luggage to tourists’ rooms.(6)Arrange morning call for the tourists.Fix the morning call time with tour leader and then the tour leader inform the tourists, local guide inform the front desk.第九题 地陪在途中导游应做好哪些工作？

What should a local guide do on the way to a certain scenic area?(1)Inform the tourists of the itinerary of the day again including the time and place of meals, report the time of reaching the tour site.Report the news if necessary.(2)Comment on the local customs and scenery along the way and answer questions.(3)Give the group a brief introduction to the tourist destination, especially the historical value and feature, rousing their curiosity of the tour site.(4)Organize entertainment activities, promoting friendship between the local guide and the tourists.第十题 购物服务的基本要求是什么？

What are the basic requirements of the shopping service?(1)When tourists do shopping, tell them the duration（持续时间）, attentions and characteristics of the goods clearly.Help tourists to consign for shopping.(2)If tourists are forced to buy things by peddlers(小贩), local guide has the responsibility to remind tourists not to be cheated.(3)If the shop doesn’t determine price according to quality, sell fake and shoddy products假冒伪劣商品, does not offer standard service, local guide should report it to the director of the shop in order to protect the benefits of the tourists.(4)The local guide should take the tour group shopping only at shops designated(指定的)by contract.The local guide is not permitted to add extra shops or shopping time.第十一题 在用餐过程中导游员应当做好哪些工作？

What should the guide do when the group having meals?(1)While having a dinner, the local guide should lead the tourists to take a seat, introduce dining room facilities, meal characteristics and types of drinks.(2)Inform the tour leader about the dinner place of local and national guides, and the time of setting out after dinner用餐后的出发时间.(3)Inspect the dishes one or two times during the mealtime to make sure the food is up to the standard specified in the contract.Answer questions about the food raised by tourists.(4)After dinner, the local guide should check out according to the accurate dining number, standard and drinks amount.第十二题 送站前导游员应当做好哪些工作？

What preparations should a guide make before the departure of the group?(1)Check the names, number of tourists and the return tickets.If the group is going to leave the country by plane, the local guide should help the overseas tour leader confirm the air tickets.(2)Confirm the time for the delivery of luggage with the porter and the tour leader, and then inform the time to tourists.(3)Confirm the time for the morning call and breakfast.Fix the leaving time with driver and tour leader, and then inform the tourists.(4)Remind the tourists to pay their bills before they leave the hotel, Return the tourists’ identity cards or passports.第十三题 送站服务的具体内容要求有哪些？

What should the guide do while seeing off the tourists?(1)Deliver a farewell speech: including that feels reluctant to part表示惜别, expresses gratitude to cooperation感谢合作, reviews traveling回顾旅程, solicits the suggestion征求意见, looks forward to meeting期盼相逢.(2)Reach the airport ahead of time: international flight, domestic flight should be 2 hours in advance, train should be 90 mins in advance.(3)Go through leaving formalities including delivering transport tickets, cheching the luggage.After the group leaving, the local guide can leave.办理离站手续 第十四题 下团后地陪的后续工作有哪些？

What does the following work contain after the tour group packing off?(1)Processing carry-over question处理遗留问题: After the tour group packing off, the local guide should deal with tourist’s carry-over issue earnestly（认真地）and properly;Handle the matters concerned by tourists just before leaving according to pertinent regulations and leadership instructions.(2)Paying up结账: According to travel agency’s specific request in the stipulation（规定）time, settles accounts the filling in finance settlement table and each kind of documentary evidence to the finance department.(3)Establishment team file建立团队档案: Reorganizes the pertinent data（有关资料）, will receive the plan, the active schedule, the questionnaire opinion card, to accompany the group diary and so on to reorganize the filing-up earnestly according to the stipulation,(4)Summary work总结工作: Completes the accompaniment（附属的）subtotal（小结）earnestly, reports realistically（实际地）meets the group situation;When involves tourist’s opinion and the suggestion, makes every effort to quote the original words and to indicate the tourist status;If the traveling has the heavy accident, must reorganize the writing material to the reception society and the travel agency.(5)The knowledge makes up for a missed lesson知识补课: After packing off（送走）each team, the conducting a tour personnel must reconsider earnestly, the aftertaste, in reception process, but also which knowledge has not to clarify, replies inaccurate, is incomplete, completes the knowledge to make up for a missed lesson.The conducting a tour personnel must set up this kind of idea;Permits the identical question in no way, two times cannot reply.第十五题 导游人员应当怎样与领队合作？

How does a tour guide make a successful cooperation with the tour leader or the national guide?(1)Always respect the tour leader and listen to his opinions and suggestions, especially when you don’t agree with him.Respect the tour leader’s work and always discuss the itinerary, schedules and accommodation arrangements with him.(2)Give more honors, arouse leader’s enthusiasm(激发领队的热情), making the tour leader cooperate in a positive attitude.(3)Support the tour leader’s work.Value重视 the tour leader’s opinions and suggestions.Show the concern about the tour leader.(4)Treat a difficult tour leader with a respectful attitude.Try to persuade说服 the tour leader by being reasonable and dignified.Avoid public conflict with the tour leader;never humiliate羞辱 him;always respect and communicate with him even after the conflict;your future work may depend on it.(5)Improve working skills and strengthen self-confidence.第十六题 导游人员在与司机的合作中应注意哪些问题？ Which questions should the local guide pay attention to within driver’s cooperation?(1)If receives the foreign tourists, when the tourist car arrives at the scenic spot, the local guide announced collection time and place to the tourist in the foreign language , must remember tells the driver in Chinese.(2)When the tourist route has the change, the local guide should tell the driver ahead of time.(3)The local guide must assist the driver to complete the safe driving work, such as helps the driver to replace the tire, the installment or unloads the tire chains, or helps the driver to carry on the small repair;Maintains the tourist car windshield and glass’s clean;Do not chat on the way with the driver in the driving;Meets has the dangerous situation, protects the vehicles and the tourist by the driver, the local guide requests reinforcements.(4)Studies the program arrangement with the driver, solicits the driver to the program opinion.The local guide pay attention listen attentively to driver’s opinion are to cause the driver to participate in the tour guide services positively.It’s a good method.(5)Respects the working people the manner to respect the driver.But to the minority behavior dishonorable, the excessively corrupt lazy driver should not give in excessively.第十七题 在接待宗教界旅游团的过程中导游员应当做好哪些工作？

What should a tour guide do when receiving religious tourists? There is a special group in our tourism market that is the group of religion people.Religious travelling refers to the activity that the people with pilgrim purposes visit some special places.Some believers believe in some gods or fancy ancient religion buildings.And they think the religions travelling can realize the purposes of religion and enjoying.(1)Know and grasp our country’s religious policy.(2)Satisfy special dietary needs of religious believers.(3)Respect freedom of belief.If there’s a Sunday or special day of the religion, arrange them to church or corresponding activities.第十八题 导游员对有特殊身份与地位的旅游者应该如何服务？ How should the guide serve the tourist who have special status ?(1)Pay attention to the reception specification: such as the standard of accommodation, whether to arrange and which standard leader to receipt or meet them, how to deal with the changes of schedule.Ask for instructions when meet questions.(2)Prepares for: get the possible knowledge of their status, age, hobby, knowledge background and so on to communicate with them easily.Offer them individual services.(3)Strengthens self-confident.Don’t worry or feel nervous with the high status.Believe that they would appreciate your sincere service.第十九题 导游讲解的原则是什么？其基本方法都有哪些？请解释什么是制造悬念法？

In what the principle the tour guide explains ? Which does its essential method have? Please explain that what is the manufacture suspense the law? Principle: Correctly, vividly, fluently, clearly, humorously Method: 1.The partition lamination explanation law, 2.the description law, 3.the statement law, 4.the interpretive method, 5.the analogism law, 6.the manufacture suspense law, 7.the question and answer law, 8.to excite the emotions by seeing the scenery law, 9.the imaginary-real law, 10.to add the finishing touch law.The manufacture suspense law is the guide explains the key place to stop the topic intentionally, builds “And listens to is resolved” the atmosphere, stimulates tourist’s curious psychology and the seeking knowledge desire.第二十题 导游员抵达景点前及在景点讲解过程中的服务内容是什么？ What should the tour guide do before arriving attractions and during explains? Before arriving attractions, the tour guide should introduce the brief situation of the attraction, especially its historical value and characteristic.During explains(1)Tell the tourists about attentions in the tour.Remind tourists of the time and place of gathering and the bus code before getting off the bus.(2)Explain to the tourists during the tour.Tell the route, time of visiting and attentions.Explain the history, characteristic, status, and value vividly.Guarantee the toursts can get an abundant visit.And especially concern about the folks and the weak.(3)Prevent the tourist lost.Accompany with the tourists all the time.Check the number of the tourists at any time.导游应变能力题

第一题

导游人员应如何预防漏接？一旦发生漏接，导游人员应如何处理？ What is an “incident of the missing tour guide upon the tourists’ arrival”? How can a guide avoid the “incident of the missing tour guide upon the tourists’ arrival”? How should he handle its occurrence? Definition: It means that there is no tour guide to meet the tourists upon their arrival.(1)After accepting the assignment, a guide should check and double check the date, time and place of the tourists’ arrival.(2)On the day of arrival, the guide should confirm the information and inform the driver of the time and location of the arrival.If necessary, the guide can contact the organizing travel agency, the airport or railway station to confirm the exact time of the group’s arrival.(3)The guide should set aside enough time to make sure he arrives ahead of time.If the “incident” should happen, the guide should do the following:(a)For the subjective reason, give an explanation and make a sincere apology to the tourists and try to win their trust by offering them cordial and attentive service;(b)For the objective reason, the guide may not be responsible for the incident.However, since the incident has inconvenienced the tourists to some extent, the guide should extend an apology to the tourists on behalf of the travel agency.第二题 导游人员应如何预防错接？一旦发生错接，导游人员应如何处理？ How should the conducting a tour personnel prevent the unwanted response? Once has the unwanted response, how the conducting a tour personnel should process? The unwanted response is instructs the tourist when the reception depot has not verified the reception plan earnestly, has met the tourist group which should not meet.Prevention: 1.should arrive at the reception depot place to greet tourist group ahead of time.2.When meeting the group, verify the group name, code, number, tour leader’s name or tourists’ name earnestly.3.Enhances vigilance, takes strict precautions against the social other personnel illegal close tourist group.Processing:

1.If the unwanted response occurs, in the identical travel agency receives when two tourist groups, the conducting tour personnel should immediately to the leadership report.After the leadership agreement, accompanies may no longer exchange the tourist group, all accompanies should exchange the tourist and apologize to the tourists.2.If unwanted response when is other travel agency’s tourists group, the conducting a tour personnel should to the traveling society report, try to exchange the tourist group and explain the situation and the sincere apology realistically to the tourist as soon as possible immediately.第三题 导游人员应如何预防误机事故？一旦发生误机事故，导游人员应如何处理？

Prevention and treatment of the accident of missing the flight or train or car.1.Definition: “An incident of missing the airplane” means that the group fails to arrive on time to catch the reserved flight from the present stop, thus disrupting the schedule.2.Nature: Missing the flight is a great accident.It brings not merely the enormous economic losses to travel agency, but also tourists suffering.To some degree, it influences the reputation of the travel agency badly.3.Prevention(1)Local and national guides should implement leaving transportation tickets of tourist group well ahead of time.And check the date, time and destination, number of flights, etc.(2)On the same day of leaving, do not arrange the tourist group to the complicated spot or inconvenient traffic region to visit or shop;do not arrange the tourist group to go shopping at a crowded place or do free activity.(3)Leave abundant time to go to the airport(the quay, station), guarantee the tourist group to reach the airport ahead of time: The domestic flight, reach the airport 90 minutes ahead of time;The international flight reach the airport 120 minutes ahead of time;The train or the steamer reach the station or the quay 60 minutes ahead of time.4.Deal with:(1)The guide should first report the incident to the travel agency, and then try to appease and calm the tourists.(2)The guide should then contact the airlines, try to put off the departure time or take other modes of transportation for alternative means for departure.If necessary, arrange a chartered airplane.(3)Make arrangements for their accommodation and necessary services.(4)During their stay, the guide should inform the next stop in time, modified travel schedule and inform the related parties.(5)If the group’s delay requires them to stay on, the manager or administration staff of the travel agency should make an apology to the tourists on behalf of the travel agency.(6)Write out the accident report, state the cause and responsibility of accident.The person who caused the incident should be fined for the loss.第四题 外国旅游者在我国丢失护照和签证，导游人员应如何处理？

What is the procedure for a foreign tourist to apply for a new passport and visa if he has lost them during his visit in China?(1)Provide a certificate: If foreign tourists lost the passport or the visa in our country, the reception agency should provide a certificate.(2)Prepare photos: Ask the loser to prepare photos.(3)The owner should report his loss to the local Public Security Bureau with the written testimonial made by the travel agency along with his photo.(4)With the testimonial issued by the Public Security Bureau, the tourist should apply for the new passport in his own country’s Embassy or Consulate General in China.(5)With the newly issued passport, the tourist should apply for a new visa in the office of the entry and exit visas for foreigners under the Public Security Bureau.第五题 旅游者钱物丢失，导游人员应如何处理？

The treatment that the tourist’s money or goods is lost.1.Know about the situation: Guides will understand this situation in detail and then analyze the lose time and place as well as the characteristic, value of the lost article.2.Protect the scene: After confirming losing, protect the scene, in order to help solve the case.3.Provide a certificate by the travel agency, preparing for customs inspection and compensation.4.Report a case in time: If a tourist’s certificate property is stolen, the guide must report the case to the public security organ and insurance company immediately, help to investigate the clue, strive to solve the case, find articles, retrieve the harmful effects.5.Prepare the claim for compensation.Help to get a certificate issued by Public Security Bureau so as to claim for compensation.6.Thoughtful service: Guides all want to offer the warm and thoughtful hospitality, the owner of the lost property will be comforted and alleviated its mood.第六题 旅游者在中国境内丢失行李，导游人员应如何处理？ Lose the luggage within the territory of China.(1)Analyze the situation calmly;(2)Solve the necessity for daily life: Apologize, help to solve the difficulty of the life brought.(3)Get in touch with relevant department to get the information about the process.(4)Apologize sincerely.Return luggage if found.Otherwise, if confirm losing, the leader of travel agency should give a explaination and make an apology to the tourist.(5)The guide should prepare the meterials for compensation.Help the tourist claim for compensation.(6)The guide should submit a written report to the travel agency which gives a detailed account of the accident, including: the cause of accident, the sequence of events, the process of handling the accident, the tourists’ feedback and the account of those responsible for the accident.第七题 导游人员应如何预防旅游者走失？一旦旅游者走失，应如何处理？ How should the tour guide do to prevent the tourist lost? If happened, what should the guide do to deal with it? P: 1.Remind the tourists of the name of the travel agency、the license plate number and logo of the tour bus、the name and telephone number of the hotel、contact with the guide.2.The tour guide should tell the itinerary、visit sites in morning and in afternoon and the name and address of the restaurant where the group have their launch and dinner.3.After arriving at the attractions, in front of the attraction diagram, the guide should introduce the route to the tourists and tell them the parking place, emphasize the collection time and place, and remind the tourists of the number and character of the tourist bus.4.The guide should be with the tourists all the time and often count the number of tourists.5.The guide should attract the tourists with abundant content and excellent skills.Deal: 1.Find the lost tourist immediately.Analyze the time and direction of losing and look for the tourist at once.2.Ask for help of the police and the tour site authority.3.Arrange the remaining tourists, continue the tour schedule if possible.4.If had not found, report to the travel agency for help.If necessary, get in touch with the public security.5.After finding the tourist, find out the cause.If it was the tour guide’s mistake, apologize to the tourst.If it was the tourist’s fault, don’t blame him too much.The guide could remind him to pay more attention.6.Give a report.If it was a serious incident, the guide should make a written report.第八题 导游人员应如何处理旅游者伤病、病危和死亡事故？ How to deal with tourists’ injuries, danger and death in accidents? 1.If the tourist get hurt or be sick in accident, the guide should visit immediately.If necessary, the guide should accompany the patient to hospital.It is prohibited for the guide to give the patient medicine privately.2.When the tourist is critically ill, the guide should send the patient to hospital for a rescue with the leader or relatives or call the doctor immediately.3.In the rescue process, the guide should request the presence of the leader or the relatives and friends, and take detailed records of symptoms of illness and treatment before and after.4.In the rescue process, the guide should report situation to the travel agency all the time;remind the lead to inform the patient’s family, if the patient is a foreigner, the guide should remind the leader to inform the embassies and consulates in the country.5.The guide should arrange other tourists properly when individual tourist is ill, the national guide should continue accompanying the group.6.If the tourist died, the guide should report to the local travel agency immediately, and the local agency should deal with the aftermath in accordance with relevant state regulations.At the same time, the guide should make other tourists’ emotion stable, and complete the reception actively.If it is a irregular death, the guide should protect the scene, and report to the local department in time.第九题 对于交通事故，导游人员应如何预防与处理？ How to prevent or deal with the traffic accidents? P: 1.The guide should have safety awareness in the reception work, and give assistance to the driver with safe driving work.2.The guide should leave enough time when arrange activities, don’t urge the driver to be hurry and be speeding.3.In case of bad weather, heavy traffic or bad road conditions, the guide should remind the driver to pay attention to safety and drive carefully.4.The guide should prevent other drivers, and remind the driver not to drink.If the driver is drunk driving, the guide should stop him immediately and report to the travel agency and request reassignment to other bus or swap drivers.D: 1.Emergency treatment: If somebody hurts, arrange rescue immediately.Send the hurt people to the nearest hospital.2.Protect the scene

3.Timely report(#122): Inform Traffic Department and Security Department.Report it to the travel agency.4.Appease tourists: Make other tourists’ emotion stable, and try to complete the reception activity.5.Write a report containing the cause, details of rescue and treatment, responsibility, tourists’ emotion and response.Try to report detaily, correctly and clearly.第十题 对治安事故，导游人员应如何预防与处理？

The prevention and treatment of the breach of security.A breach of security means that the tourist has suffered: theft, robbery, fraud, indecency or murder and their life or property has been endangered on the trip.Prevent:(1)The guides should increase their vigilance when doing reception services.Take effective measures, and try to prevent public security accident from happening.(2)Remind tourists not to tell strangers their room numbers, let strangers enter room especially at night, and don’t exchange the foreign currency with individuals.(3)After checking in the hotel, the guides should advice the tourists to deposit the valuable property in the safe deposit box of the hotel, don’t hand-carry or put them everywhere.(4)After leaving the hotel, the guides should remind tourists to take along the certificates or valuable things.After tourists getting off the bus, the guides should remind the driver to lock the door and window.(5)During the tourist activity, the guides should be together with tourists all the time, and observe the situation around, often count noses.(6)During visit, don’t stop the bus let the irrelevant person get on the bus.If some person stops the bus, the guide should remind the driver not to park.Deal with:(1)The guide should do his best to protect the safety and property of tourists and take them only to safe places.If the tourists are injured, the guide should rescue them.(2)The guide should immediately report the incident to the police for investigation.(3)The guide should report to the travel agency.When casualties or loss of property occur, the guide should ask the travel agency to give him instructions or request that the personnel of the travel agency handle the incident.(4)The guide should comfort and console the tourists, and, if possible, continue with the scheduled travel.(5)The guide is expected to submit a written report to the travel agency and help handle the issues concerned.(6)Deal with problems arising from an accident well: Prepare essential identifications, materials and handle rehabilitation works well.第十一题 对于火灾事故，导游人员应如何预防与处理？ The prevention and treatment of the fire accident.Prevention:(1)Remind tourists of not to carry inflammables and explosives and don’t throw out cigarette ends.(2)Tell the relevant regulations to the tourists.Remind them not to take forbidden goods in the luggage.(3)Familiar with the location of emergency doors, exits and escape stairs of each floor and shift safe route.And introduce those to tourist.(4)Keep fire alarm telephone number 119 firmly in mind.(5)Know room numbers of the tour leader and tourists.Deal with:(1)The guide should report the fire immediately to the police.(2)The guide should inform the tourists that there is a fire and lead them to a safe place through a safe emergency exit.While fleeting the fire, tourists must be warned not to take the elevator.Tourists may become trapped in the elevator due to power failure caused by the fire.(3)Obey staff member’s unified command.Evacuate tourists through the extra exit rapidly.(4)Lead tourists to save themselves.Don’t take the elevator, use wet things to cover oneself, wave colorful things to call rescue people.(5)Help to deal with rehabilitation works.第十二题 导游人员应如何预防旅游者食物中毒？一旦发生食物中毒，应如何处理？ The prevention and treatment of food poisoning.Prevention: 1.To avoid its occurrence, the guide should take tourists only to designated restaurants for meals.2.And always remind them not to eat food sold by street vendors.3.If it is found that food or beverage was unhygienic or turned sour during dinner, the guide should demand to replace them immediately.Require the restaurant leader to apologize.And report to the travel agency in case of necessity.4.Tell the tourists about “water and soil” question clearly.The food which locals can cat, the outsiders perhaps cannot.Deal with: 1.If a tourist is poisoned, the guide should ask him to drink a lot of water to flash out the poison and send the patient to hospital immediately.2.Inform the health and epidemic prevention department to examine some samples that tourists have eaten immediately.3.Ask the doctor to open the certificate of diagnosis.4.Report to the reception agency rapidly, and notify the serious patient’s relatives.5.Guides should help to understand, analyze and grasp the reason of being poisoned, and, offer the reliable material to the related departments in order to investigate this case.第十三题 对旅游者在餐饮方面的个别要求，导游人员应如何处理？

The treatment which tourists require individually in food and beverage(1)The special diet requires can be divided into two kinds: one is making clear in the agreement, another kind is putting forward temporarily.If the special dietary requirements have been specified on the contract, the travel agency must fulfill them.If the requirement is not specified in the contract, but requested after the tourist’s arrival, the guide should do his best to meet the needs of the tourist.However, the tourist should bear the extra expenses.A guide should try his best to meet the tourist’s requirements if it is related to his religious practice or health reasons.(2)Tourists demand to change the meal: If the tourist demand to change the dishes, generally speaking, the guide must contact the restaurant 3 hours earlier, so long as the restaurant agrees to change the meal, the guide can assent.If it was close to the meal time, the guide shouldn’t agree, but should explain it patiently;If the tourist insist on changing, he should bear he expenses.(3)Demand to have a dinner alone or require room service: If the tourist request to have his meal separately or send meals to his room, the guide should tell him to pay for himself, but if the tourist is a sick and can’t have dinner in the dining hall, the guide should arrange to send the meal actively and it must be free.(4)Other diet requirements: If the tourist wants to eat his meal before or after the arranged time, the guide should get in touch with the restaurant earlier and try to satisfy the tourist.If the tourists wanted to taste local special food, the guide should get in touch with the desighed restaurant to arrange.第十四题 对旅游者住房方面的个别要求，导游人员应如何处理？

To the tourist housing aspect’s individual request, how should the conducting a tour personnel process? 1.Request to exchange the hotel: The tourist proposes exchanges the hotel, accompanies should with reception society contacting, the reception society be supposed to be responsible promptly to exchange.If the reception society really has the special reason and the difficulty, should to travel this explanation, proposes the convincing reason, after the tourist agreed that may according to the reception society specific measure properly solve, and gives the tourist to compensate.2.Requests to exchange the room: Because in the room has the cockroach, the stinking insect, the mouse and so on, the tourist requests to change houses, should satisfy its request.The tourist request exchanges when differently faces, the different floor’s identical standard guest room, if does not involve the price question and the hotel has the vacant room, may with hotel guest room department contacting, suitable satisfy or request issue of something the team to mix in the interior.3.The request lives in a higher standard the guest room: The tourist request lives when is higher than the contract provision standard the room, if the hotel has the corresponding room, may give to satisfy, but the tourist must pay the original room to return a house the cost of the loss and two kind of scale guest room charge the price difference.4.Requests to live in the single room: If the tourist living in the standard room requests to live in single room, it can be met if there has vacant room, but the tourist should take their own expense.5.Require to buy goods in the room: The guide should assist the tourist actively, contact with the hotel and transact with rules of the hotel.6.Require an extension of stay time: If there has vacant room in the hotel, the tourist’s request can be met, but he should charge himself.If there has no vacant room, the guide can assist the tourist to contact other hotels, and the tourist should pay himself.第十五题 对旅游者娱乐活动方面个别要求，导游人员应如何处理？ Tourist’s amusement is required individually 1.Demand to change the planned recreation: If tourists are unsatisfied with the recreational activities that are arranged, demand to change the recreational activities, guides should contact travel agency immediately, if the condition permits, change the plan as much as possible, if the condition is not permitted, guides should explain patiently to the tourist, prove the ticket has already been ordered to tourists, can’t replace;If tourists insist on demanding to change, guides can help, but explain the expenses to pay by oneself, the comprehensive service charge is not refunded.2.Demand to increase the recreation outside the plan, the guide should generally give assistance, but does not usually accompany going.3.Demand to go to the unhealthy place of entertainment, guides should refuse him or her absolutely, and explain clearly relevant regulations and laws of our country to tourists.第十六题 对旅游者购物方面个别要求，导游人员应如何处理？ How to deal with individual requirements of tourists’ shopping? 1.Require to go shopping alone: If the tourist invites the guide to go shopping together, the guide should depend on the condition, when conditions permit, the guide can accompany as far as possible.If it is impossibility, the guide should give him help.If the tourist requires to go shopping alone when the group is leaving, the guide must discourage him.2.requires returned merchandise requires tour guides to help returned, tour guides help the tourists should be aware of their responsibilities from the loss, should actively assist and try to help resolve, if necessary, to travel together.3.asked again to request a tour guide to help store, the guide should be given the enthusiasm to help.Under normal circumstances as long as time permits, tour guides can accompany.4.requires the purchase of antiques or antique art heritage tour guides should be fixed to the store, and to remind travelers to buy after the proper custody of the invoice, do not remove the items printed on the wax to prepare for customs inspection.If you find an individual travelers suspected of smuggling artifacts, tour guides should be immediately reported to the authorities.5.requires the purchase of medicines, medicine guide should inform the relevant provisions of China Customs.6.shipping requirements requested on behalf of tour operators on behalf of shipment, the tour guides can tell in the tourist shops are generally fixed shipping business, please apply for their spot in the store;if the store no such business, tour operators should actively assist tourists to other places for shipment procedures.第十七题 旅游者要求探视亲友应注意哪些事项？

Tourists visiting friends and relatives asked questions XVII should pay attention to what matters? 1.Tour guides to help tourists in contact after meeting with relatives or counterparts, generally do not participate in the meeting, asked the parties not to meet the purpose and content;2.Tour guides to help foreign tourists in contact after the meeting, generally do not participate in the meeting, there is no obligation when translated.If you do need to provide translation services of tour guides, tour activities, without affecting the premise can be agreed;3.If asked to meet with foreign tourists or foreigners in China China, embassy and consulate personnel, tour guides should not intervene, the need group is the Association can help.4.If foreign tourists warmly invited to participate in tour guides and consular activities held, tour guides should be politely refused, if necessary, should consult the leadership, for approval before going;

5.Tour guides should be aware of tourists and meet real people relationships between individuals if found by relatives and friends as a cover for.6.Not normal dealings with, or engage in illegal activities, should be promptly reported to the authorities.第十八题 旅游者要求转递物品，导游人员应如何处理？ Tourists demand to pass articles Generally, tour guide should proudly reject.If tourist indeed cannot handle himself, the guide can offer help.1.Ask the condition of the goods, require a good list and check the number face to face.2.If the goods should be paid taxes, the guide should require the tourist to pay.3.If the goods is very expensive, we should ask the tourist to write a trust letter, and specify the article name and number face to face.And ask the tourist to sign it and leave the detailed address.4.Ask the receiver to write a receiving note, including the article name and signature.5.Hand in the receiving note and the trust instrument to the travel agency.6.If the tourists want the guide to pass on food to other person, the guide should decline it, and explain the reason.Ask him to deal with it by himself.第十九题 旅游者要求中途退团，导游人员应如何处理？ Demand to withdraw from group midway.1.If tourist is ill or has special reasons and demand to leave the travel party ahead of time, the tourist can be satisfied if the reception and organization agencies agree.Whether return the left travel fees or not, the agency should do it according to the terms in the agreement they signed.2.If tourist’s requirement is unreasonable, the guide should explain to him patiently.If failed to persuade him, the guide can accept his requirement and must tell him that his travel fee won’t be returned.3.The whole touring party proposes withdrawing from the group midway collectively, because of the travel agency and guide’s service quality.The guide can handle this situation according to the relevant regulations.4.If because of the serious natural calamities, touring party or some tourists are forced to demand to finish the tourist activity as soon as possible, the guide can allow them.But because of not our faults, we refuse to compensate.5.Guides can help tourists who withdraw from the group midway to book the flight ticket, go through formalities of separate visa.But the expenses should be paid by the tourist.第二十题 旅游者要求延长旅游期限，导游人员应如何处理？